FAQ & Site Info
Terms of ServicePAYMENT:
We accept paypal only
Items will be shipped within 1-3 business days of receiving payment for your order.
Please make sure that you include you full shipping information including phone number when making the payment.
My shipping method is DHL or EMS
**Please note that items shipped to Europe will take 5-8 working days to reach you. Shipments to USA, Canada, Australia, South America countries will also take between 5-8 working days.
REFUNDS & EXCHANGES:
I strive to always provide top-notch service along with my products.
Customer service and satisfaction is very important to me.
Please contact me if there is a problem with your order and I will do my best to resolve any issue.
I wrap the goods carefully to reach you in the best order and I hope that you will be very happy with your item/s. I do my best to describe everything well and I hope that you appreciate all the time and effort in your handmade item, it will be made with love and care so I hope it shows :-)
Returns are very rare in my shop!
To avoid it, please take your measurements carefully.
If your item brings amazing disappointment after all :-/ then I will work something out.
Please send me a convo let me know what is wrong?,We’ll discuss it and I will do my best for your satisfaction ,including refunds.
Return Item has to be ship within 7 days. Tracking # or signature confirmation is Recommended.
*Please make sure you have my correct address!
When sending the item back i hope nothing will happen ,but if does I will not be responsible if the item has lost or damaged.
I will contact you as soon as I receive the item back.
Refund will be issued (less shipping charge +PayPal/credit card fees-10%).
i will do my BEST that both parties will be satisfied, after all your business is highly appreciated!
♥ Please keep your attitude positive, this way i believe we can resolve any issues :) ♥